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Frequently Asked Questions

Do you have a question that isn't listed here?  Please contact us!

All funds are processed in USD. You can see exchange equivalents using the currency toggle at the top right (on desktop) or in the menu (on mobile), but the checkout will use USD at the most current exchange rate.

The workout equipment does not come with videos; however, if you subscribe to Sweatflix, you will have access to over 1,600 workouts that use every piece of our equipment! With a 7-day free trial, you have nothing to lose! Click here to learn more about Sweatflix.

Sometimes we may bring back older promotions, but the best way to make sure you're not missing out is to sign up for our newsletter, and follow us on social media!

If you're looking for a single product, our trainers recommend using a 6lb Weighted Vest in combination with body weight exercises. We also run a Beginner's Bootcamp where we can help guide you to get back on track, every step along the way.

Yes, we do! Please see our Wholesale & Sponsorship page for more information!

There are cheap knock off vests online and sometimes at discount retailers, but these vests often bleed dyes and color when you sweat that gets on your skin and clothing. Our vests are the highest quality and you won't have to worry about color bleeds or the vest simply falling apart.

Just like fitness shoes, your vest gets hit with a lot of sweat and impact! We recommend using our BodyRock Odor Aid to help keep your vest fresh and prolong its lifetime, but eventually, just like your shoes, they will need to be replaced.

However, if your vest has fallen apart shortly after receiving it, it may be a manufacturer's defect, and you should contact us so we can send you a replacement.

We offer a limited manufacturer's warranty on all workout equipment. Please see our Product Warranty page for more information.

We want everyone to be able to enjoy our workouts, meal plans, tips and tricks, so all of our workouts and e-books are digitally delivered! Once you successfully purchase your products, you'll receive a download link in your email. If you have any problem with the download, or don't receive it, please contact us.

Yes, you can stream the videos from anywhere and from any device!

If you created a customer account when you placed your order, you can login here to access your order history. If you did not create a customer account, but would like one, you can register with the same email address you used to place your order, and your order history will be waiting for you in your new BodyRock Store account!

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Shipping & Delivery

We offer FREE 5-Day Ground Service Shipping on all orders to the contiguous United States and Canada, excluding territories. Expedited 2-Day Shipping is also available.

For locations outside of the US and Canada, we ship using FedEx International, which is usually in transit for 5-7 business days, depending on location.

We ship all of our physical products with FedEx, from our warehouse location in Kingston, Ontario, Canada. All clothing ships separately from the United States.

Returns & Exchanges

BodyRock Equipment

We offer a 30-day return policy, as long as: it is not more than 30 days past the date of delivery; and your item is in its original condition and packaging with the original order number. Refunds will be issued when the equipment is received back to the BodyRock warehouse, minus the original cost of shipping, and the customer is responsible for the costs of return shipping. To request a refund on physical product purchases, please contact us.

Digital Products

We cannot issue refunds on digital goods such as e-books or videos, as these are non-tangible goods that are irrevocable once the order is placed.

Clothing

All of the BodyRock clothing is made to order and so is final sale. If you have any questions about sizing prior to placing your order, please contact us.